Business Operations Specialist

Selangor, Malaysia
Competitive package for the suitable candidate!
Full Time

The company

Our client is one of the Fortune 500 international 3PL player who provides air, ocean, local transportation and logistics solutions, supported by strong network and offices in Asia, Europe, North & South America region.


Global Role:

  • Get full and proper usage of existing systems and tools by GEO’s and Operations
  • Introduce new processes to our operations
  • Receive and roll out new operating systems and related tools and provide feedback
  • Drive the deployment and improvement of Global Business Operations strategy and efforts
  • Collaborate with other branch, regional, and global resources to build consistency in all processes
  • Contribute to a global operational standard to create and protect the pursuit of a Best in Class operation


Local Role:

  • Take direction from Regional Manager, Business Operations
  • Coordinate with local management to identify opportunities to improve quality, service, compliance, and profitability through the pursuit of efficiency and consistency
  • Produce expected results locally in line with Corporate standards through improved processes, visibility to performance, data governance, and exception management
  • Identify and prioritize problem areas within business operations through communication with operational staff and via [observation, process mapping, timing studies, and other] process analysis methods
  • Provide training for every employee in the art and application of the Fundamentals of Business Process, through both teaching and mentoring 
  • Monitor branch excellence metrics and processes to close the performance gap within the branch
  • Lead and ensure progress on corrective and preventative actions within the branch
  • Work alongside the Analytics (if applicable) to deliver reporting and automation to the field
  • Present improved data and analytics for internal business opportunity and external client value
  • Conduct monthly operational assessments



  • University graduate in any related disciplines.
  • At least 2-3 years of freight forwarding/logistics industry experience
  • Good understanding of Freight Forwarding and Logistics Service knowledge
  • Transition & Implementation knowledge
  • Understanding of Process Fundamentals
  • Strong PC and analytical skills, including experience with Microsoft Office
  • Strong presentation skills
  • Effective project management skills
  • Effective interpersonal skills, with ability to relate to employees at all levels
  • Proficient in Project Management Tools and Process
  • Strong organizational skills, ability to manage multiple priorities effectively



Visit and follow us on LinkedIn for more information and opportunities


Registration No: 201425475W

EA License No: 14C7312



If you feel you fit the criteria and would like to take your career to the next step then please apply via the website or forward your CV to

Latest Jobs